Terms & Conditions
Terms and Conditions are subject to change without notice.
Most orders that are in-stock are processed within 1-3 business days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time.
We currently accept:
When paying with a Credit Card, you authorize Polart to charge your credit card for the total amount of your order including shipping and any applicable sales tax. Your credit card will be charged when your order is processed. Please note that Credit Cards may be charged twice depending on shipping for International or UPS next day, 2nd day, and 3rd day. The second charge is based on the extra cost for shipping that is calculated once the package is packed and ready to label to ship out.
CHECKS (PHONE & CATALOG ORDERS ONLY)
We currently accept money orders, cashier's checks, personal and company checks. Make all checks payable to POLART, and send to:
Please note: We hold all checks and money orders for 15 business days.
There is a $15.00 fee for any check sent to our company that bounces. Please make sure you have sufficient funds to avoid this embarrassing situation.
GIFT CERTIFICATES (PHONE & CATALOG ORDERS ONLY)
Catalog orders: Send us the gift certificate along with the remainder of your order.
Phone orders: Make sure to mention to our customer representative that you have a gift certificate while ordering. Afterwards, send us the gift certificate.
PROMOTIONS, DISCOUNTS, & FREE GIFTS
Various promotions, discounts, and free gifts may be offered from time to time through various means, such as mailers or other means of advertising. These promotions, discounts, and free gifts are always for a limited time, and are usually limited in quantity. All free gifts are on a "first-come, first-serve" basis. Discounts may change at any time without notice.
COPY ERRORS & TYPOS
Typographical errors do occur on occasion in our printed publications, as well as on the internet, due to human error. Polart Distribution (USA), Inc. will charge the actual price.
GOLD & SILVER PRICES
Due to a volatile world market for precious metals, gold and silver prices may fluctuate drastically in a short amount of time. Therefore, the listed price for any gold or silver jewelry reflects the price at the time of printing. For actual jewelry prices, please call our customer service representatives at 1-800-278-9393.
Once a package has been sent, under no circumstances will the shipping charges be refunded.
Our "Free Shipping for Orders over $85" offer is only applicable to orders placed online that ship within the continental US. Orders for perishable food items and Wholesale orders are excluded from this offer.
The United States Post Office delivers on Saturdays in certain locations. We do not offer Saturday Delivery through UPS.
WHOLESALE SHIPPING PRICES
For all USA wholesale orders destinations we charge actual carrier charge + $3.00 per box sent. For international wholesale orders please call customer service at 1-800-278-9393 for shipping cost estimation.
Some items are so big or heavy that they require an additional charge to ship. Most of these items have the extra charge noted in parentheses in our catalog. Please call customer service at 1-800-278-9393 if you suspect an item may be considered oversized.
ALASKA, HAWAII, & PUERTO RICO
All orders shipped to Alaska, Hawaii, & Puerto Rico will be charged an additional $6.00 when shipped by USPS Priority Mail, USPS First Class Mail, or USPS Media Mail.
While we do send catalogs and some packages to P.O. Boxes, orders sent using any UPS service must have a regular address. Polart will decide whether a package is sent by USPS Priority Mail, or UPS Ground service, and unfortunately, UPS does not deliver to P.O. Boxes. If a customer requests a package be sent to a P.O. Box, but the package needs to be sent by the US Post Office, an extra charge will be incurred. The amount of this extra charge depends on the size and weight of the package.
WEAPON ITEMS & PACKAGES OVER $250
All weapon items will require an adult signature at the time of delivery, and all packages over $250.00 will also require a signature at time of delivery. Please make sure there is someone to sign, or the package will come back to us.
WRONG ADDRESS, STOLEN PACKAGES, & UNCLAIMED SHIPMENTS
Wrong Address: If USPS or UPS fail to deliver a package because the address provided by the customer is wrong or incomplete, the customer will need to pay the shipping charges once again to get the package re-sent.
ORDERS ARRIVING LATE, DELIVERY CARRIER MISTAKES & GUARANTEES
Delivery Carrier Mistakes: While USPS and UPS are very reliable, mistakes on their part do occasionally happen. Polart is not responsible for these mistakes, since we have no control over those two companies.
PACKAGING OF FOOD
$30 minimum order on all food items.
Orders for food products only ship within the continental United States.
CUSTOMER SATISFACTION POLICY
Polart wants you to be satisfied with your purchase. We have a 100% satisfaction policy. If you are not satisfied, please send it back to us, insured and prepaid, in the original condition within 30 days. It is important to leave a note explaining the situation and how you would like to proceed with your exchange or refund. Don't forget to include your packing slip along with a daytime phone number. We must be informed of your return within 30 days of us shipping the item. Shipping charges are not refundable. If an item arrives damaged when returned to us, you will be responsible for the claim.
EXCEPTIONS TO SATISFACTION POLICY
The following items cannot be returned: worn or washed garments (t-shirts, socks, etc), opened containers of any cosmetic products, electronic translators, maps, CDs, DVDs, books, audio books, and software cannot be returned once opened.
WRONG ITEM SENT
We are very careful when we pack items, but occasionally, the wrong item may be sent to a customer. If this happens, please call customer service at 1-800-278-9393 and tell us about the mistake. The customer will pay the cost to ship the item back to us, while we will pay the cost to ship the proper item to the customer.
If you receive a damaged item, contact us first! We need to bring it to the attention of the shipper. We will replace the item as soon as possible when something arrives damaged. It's important to keep all of your original packaging if an item arrives broken. You must notify us within 10 days of receiving the shipment.
RETURN ITEM CONDITION & ACCESSORIES
All defective items sent back to Polart must be in their original factory condition, and must contains all packaging materials, manuals, accessories, and warranty cards (not filled out).
RETURN ITEM SHIPPING
Please send all return items (packaged well and with padding) using the cheapest mail possible with possible insurance. Shipping charges for returned items are the responsibility of the customer. We will pay the cost of shipping any replacement items to you (using the mail service of our choice).
RETURN ITEM PROCEDURE
1. Call us @ 941-927-8983. Tell us about the problem.
NO REPLACEMENT ITEM AVAILABLE
Occasionally, due to supply problems, we might not be able to replace your defective item. If this happens, you can exchange the item for another item of equivalent value.
We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance.
In-Stock orders are processed and shipped within several days; generally within three business days.
We currently accept only "International Money Orders", Wire Transfers, or PayPal Payments for orders placed from outside the United States. If the country of your package destination is not listed, we are unable to accept credit cards. Please send an e-mail to firstname.lastname@example.org with your order request and to receive additional information.
SHIPPING OPTIONS & DELIVERY TIMES
Under 4 lbs: Packages are sent by Global Priority Mail (7 - 10 Business Days) to most countries.
BROKEN ITEMS & LOST PACKAGES
We do our best to package all products carefully and anything we send is in perfect condition (excluding EBAY auctions, where every defect is documented). While we appreciate every order, we can't take responsibility for a product's safe arrival, especially if this is to a foreign country and we have no control over the package at all. A Considerable number of packages sent to the UK were either lost, returned to us for no reason (to great customer upset), delivered with substantial delays (even 2 months) or damaged.
LOCAL TAXES & CUSTOMS DUTIES
Customers, not Polart Distribution (USA), Inc. are responsible for any local taxes or customs duties which may arise because of the order; you are responsible for clearing customs and paying your country's duties/taxes (if any).
ABOUT POLART DISTRIBUTION (USA), Inc.
Founded in 1992, Polart Distribution began with a modest catalog of Polish videos. Over the years, the business expanded to include new products, and Poland by Mail was born! Family owned and operated, Polart Distribution is here to bring you the culture, knowledge, and joys of one of the most historically-significant nations of Europe.
Hours of operation, Monday-Friday 9am-5pm EST.
From time to time, we may make our mailing list available to companies whose products may be of interest to you. If you do not want to receive these mailings, please let us know by calling us at 1-800-278-9393.