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| | TERMS & CONDITIONS
AS OF SEPTEMBER 25th, 2006
Subject to change without notice
ALL SALES ARE FINAL!
| All orders shipped to Florida will be charged 7.00% sales tax. |
| Most orders that are in-stock are processed within 1-3 days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time. |
We currently accept:
Visa
MasterCard
Discover
American Express
When paying with a Credit Card, you authorize Polart to charge your credit card for the total amount of your order including shipping and any applicable sales tax. Your credit card will be charged when your order is processed. |
| CHECKS (PHONE & CATALOG ORDERS ONLY) |
| We currently accept money orders, cashier's checks, personal and company checks. Make all checks payable to POLART, and send to: |
Polart Distribution (USA), inc.
5700 Sarah Ave.
Sarasota, FL 34233 |
| Please note: We hold all personal and company checks for 10 business days (not including weekends). |
| There is a $15 fee for any check sent to our company that bounces. Please make sure you have sufficient funds to avoid this embarassing situation. |
| GIFT CERTIFICATES (PHONE & CATALOG ORDERS ONLY) |
| Catalog orders: Send us the gift certificate along with the remainder of your order. |
| Phone orders: Make sure to mention to our customer representative that you have a gift certificate while ordering. Afterwards, send us the gift certificate. |
| PROMOTIONS, DISCOUNTS, & FREE GIFTS |
| Various promotions, discounts, and free gifts may be offered from time to time through various means, such as mailers or other means of advertising. These promotions, discounts, and free gifts are always for a limited time, and are usually limited in quantity. All free gifts are on a ôfirst-come, first-serveö basis. Discounts may change at any time without notice. |
| Typographical errors do occur on occasion in our printed publications, as well as on the internet, due to human error. Polart Distribution (USA), inc. will charge the actual price. |
| Due to a volatile world market for precious metals, gold and silver prices may fluctuate drastically in a short amount of time. Therefore, the listed price for any gold or silver jewelry reflects the price at the time of printing. For actual jewelry prices, please call our customer service representatives at 1-941-927-8983. |
| NO SHIPPING CHARGES REFUND |
| Once a package has been sent, under no circumstances will the shipping charges be refunded. |
| TYPE OF SHIPPING | DELIVERY TIME | USED FOR | | USPS Priority Mail | 2-5 Days | Most packages | | UPS Ground | 2-7 Days | Most packages | | USPS First Class | 3-5 Days | Packages weighing under 13 oz | | USPS Media Mail | 5-12 Days | Books, CDs, VHS + DVD, Software, Maps | UPS Next Day Air
UPS 2nd Day Air
UPS 3rd Day Air | 1 Day
2 Days
3 Days | UPS charges according to a package's dimensions. We cannot estimate shipping costs until we know what is being ordered. Please contact us for a price quote. |
| The United States Post Office delivers on Saturdays in certain locations. We do not offer Saturday Delivery through UPS. |
| MERCHANDISE TOTAL | SHIPPING PRICE | | $0.01 - $20.00 | $6.95 | | $20.01 - $35.00 | $8.95 | | $35.01 - $65.00 | $9.95 | | $65.01 - $95.00 | $12.95 | | $95.01 - $125.00 | $14.95 | | $125.01 - $200.00 | $18.95 | | $200.01 - $400.00 | $22.95 | | $400.01 - $600.00 | $27.95 | | $600.01 & UP | 6% of total |
| Some items are so big or heavy that they require an additional charge to ship. Most of these items have the extra charge noted in parentheses in our catalog. Please call customer service at 1-941-927-8983 if you suspect an item may be considered oversized. |
| ALASKA, HAWAII, & PUERTO RICO |
All orders shipped to Alaska, Hawaii, & Puerto Rico will be charged an additional $6 when shipped by USPS Priority Mail, USPS First Class Mail, or USPS Media Mail.
UPS Ground service is not available to these destinations.
Shipping times are increased by 1 - 2 business days.
UPS Next Day Air, UPS 2nd Day Air, & UPS 3rd Day Air are available, but at an additional cost which depends on the package's dimensions. Please call customer service at 1-941-927-8983 for exact shipping. |
While we do send catalogs and some packages to P.O.Boxes, orders sent using any UPS service must have a regular address. Polart will decide whether a package is sent by USPS Priority Mail, or UPS Ground service, and unfortunately, UPS does not deliver to P.O.Boxes. If a customer requests a package be sent to a P.O. Box, but the package needs to be sent by the US Post Office, an extra charge will be incurred. The amount of this extra charge depends on the size and weight of the package.
Heavy packages sent to P.O. Boxes may have an additional shipping charge. |
| WEAPON ITEMS & PACKAGES OVER $300 |
| All weapon items, as well as packages over $300, will require an adult signature at time of delivery. Please make sure there is someone to sign, or the package will come back to us. |
| WRONG ADDRESS, STOLEN PACKAGES, & UNCLAIMED SHIPMENTS |
Wrong Address: If USPS or UPS fail to deliver a package because the address provided by the customer is wrong or incomplete, the customer will need to pay the shipping charges once again to get the package re-sent.
Stolen Packages: Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make arrangements to secure the package. If the package is stolen, Polart Distribution (USA), inc. will not be held responsible, and will not replace the package.
Unclaimed Shipments: If a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package re-sent. |
| ORDERS ARRIVING LATE, DELIVERY CARRIER MISTAKES & GUARANTEES |
Delivery Carrier Mistakes: While USPS and UPS are very reliable, mistakes on their part do occasionally happen. Polart is not responsible for these mistakes, since we have no control over those two companies.
Delivery Carrier Guarantees: UPS guarantees timely delivery for 3rd Day Air, 2nd Day Air, and Next Day Air services, except during the busy seasons (such as Christmas, Easter, etc...). Please read the UPS Service Guarantee at this address for more information: |
http://www.ups.com/content/us/en/resources/service/terms/service.html
| USPS does not guarantee timely delivery for Priority Mail, First Class, or Media Mail shipments. |
We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance.
The charges you see are estimates, and may be lower if your country of destination is close (Canada, Mexico, etc...), and more expensive if it is far (Japan, etc...). |
| In-Stock orders are processed within several days, and sent out the following Friday. |
| We currently accept only "International Money Orders" for orders placed from outside the United States. |
| SHIPPING OPTIONS & DELIVERY TIMES |
Under 4 lbs: Packages are sent by Global Priority Mail (4 - 10 Business Days) to most countries.
Over 4 lbs: Packages are sent by Parcel Post Air (10 - 14 Business Days) or Parcel Post Surface (4 - 6 Week Delivery). The customer may decide between these two shipping methods. Please contact us for a price quote.
Please Note! Once an international package leaves our facility, Polart assumes no responsibility for its delivery. We have no control over international carriers, and will not refund for products lost or damaged during transit. |
| BROKEN ITEMS & LOST PACKAGES |
We do our best to package all products carefully and anything we send is in perfect condition (excluding EBAY auctions, where every defect is documented). While we appreciate every order, we can't take responsibility for a product's safe arrival, especially if this is to a foreign country and we have no control over the package at all. A Considerable number of packages sent to the UK were either lost, returned to us for no reason (to great customer upset), delivered with substantial delays (even 2 months) or damaged.
We reserve the right to refuse shipment to some countries if we find their postal service is unsuitable (because of rough treatment of packages).
If a package is returned to us, for any reason, the cost of re-shipping the package will be the responsibility of the customer. |
| LOCAL TAXES & CUSTOMS DUTIES |
| Customers, not Polart Distribution (USA), inc. are responsible for any local taxes or customs duties which may arrise because of the order. |
| DEFINITION OF A DEFECTIVE ITEM |
| A defective item is an item Polart deems to be defective. This will be decided by our customer representatives when you call our customer support center at 1-941-927-8983 and explain the problem. A defective item may only be exchanged for the same item. |
| NON-DEFECTIVE ITEM EXAMPLES |
1. An item damaged by the customer.
2. An item that differs slightly from the item description or picture.
3. An item that has a minor blemish caused by the manufacturing process.
4. An item that the customer does not like. |
| We are very careful when we pack items, but occasionally, the wrong item may be sent to a customer. If this happens, please call customer service at 1-941-927-8983 and tell us about the mistake. The customer will pay the cost to ship the item back to us, while we will pay the cost to ship the proper item to the customer. |
| RETURN AUTHORIZATION NUMBER |
This is a number issued by one of our customer service representatives that authorizes you to return a certain item for exchange. We will not be able to process your return without one of these numbers. Defective item claims must be called in to our company within 15 days of the shipping date.
The return number is issued to ensure that your package will be processed when it arrives at our office. Our company does not open unknown packages. We will send the package back to you unopened if the return authorization number is not displayed on the outside. Make sure to call first! |
| RETURN ITEM CONDITION & ACCESSORIES |
| All defective items sent back to Polart must be in their original factory condition, and must contains all packaging materials, manuals, accessories, and warranty cards (not filled out). |
| Please send all return items (packaged well and with padding) using the cheapest mail possible. Shipping charges for returned items are the responsibility of the customer. We will pay the cost of shipping any replacement items to you (using the mail service of our choice). |
1. Call us @ 941-927-8983. Tell us about the problem.
2. We will issue you a Return Number.
3. Write the number on the package. Send the package to us at:
Polart Distribution (USA), inc.
5700 Sarah Ave.
Sarasota, FL 34233
Please do not return packages without a return number.
Packages with no return number will not be approved. |
| NO REPLACEMENT ITEM AVAILABLE |
Occasionally, due to supply problems, we might not be able to replace your defective item. If this happens, you can exchange the item for another item of equivalent value. If there is no item you want, a 15% restocking fee will be charged for the returned item.
Please note! ALL shipping charges are non-refundable. This includes the original shipping charges, as well as all shipping charges for items you need to send back to Polart (for any reason). |
| INFORMATION ON OUR COMPANY |
| ABOUT POLART DISTRIBUTION (USA), INC. |
Founded in 1992, Polart Distribution began with a modest catalog of Polish videos. Over the years, the business expanded to include new products, and Poland by Mail was born! Family owned and operated, Polart Distribution is here to bring you the culture, knowledge, and joys of one of the most historically-significant nations of Europe.
Our 7,000 sq. ft. warehouse in Sarasota, Florida, is full of CDs, books, sabres, maps and dolls from Poland. While Polart has traditionally focused on selling in the United States, the internet has brought a host of customers from all over the world, especially from Europe and Australia. |
Hours of operation, Monday-Friday 9am-5pm EST.
Toll-Free: (800) 278-9393
Customer Service: (941) 927-8983
Fax: (941) 927-8239
e-mail: polart@polart.com
Regular Mail:
Polart Distribution (USA), inc.
5700 Sarah Ave.
Sarasota, FL 34233 |
| From time to time, we may make our mailing list available to companies whose products may be of interest to you. If you do not want to receive these mailings, please let us know by calling us at 1-941-927-8983. |
| FREQUENTLY ASKED QUESTIONS |
| Q: How long before I receive my order? |
| This is dependent on various factors. If all the products you ordered are in stock, we usually ship within several days, and it takes an additional 2-12 business days (based on shipping method) for USPS or UPS to deliver the package. |
| Q: Is it possible to track my package? |
If sent through UPS, yes. If sent through USPS Priority Mail or USPS Media Mail, then technically yes (although the USPS website tracking is not very reliable). If sent through USPS First Class Mail, then no.
When your order is sent, our system will send an e-mail message with your order information (if we have your email on file). A tracking number will be included in the email, if it applies to your order. You may also call us at 1-941-927-8983 to receive the tracking number. |
| Q: In the CHECKOUT section of your website, what does "INT shipping - calculated individually" mean? |
| "INT" stands for International. Our online system cannot calculate international shipping charges automatically at this time. If you live in the USA and select "INT" shipping, we will change it to UPS or USPS. Each package is calculated individually based on size, weight, and destination country. |
| Q: What do "NTSC System" for videos, or "Region 1" for DVDs, stand for? |
| "NTSC" is the North American television format. "Region 1" means that the DVD will play on North American DVD players. All the VHS tapes and DVDs we sell are in "NTSC" and "Region 1", and not "PAL" or "Region 2" (the European formats). If you live outside of Canada, the USA, and Mexico, you will need a multi-system VHS or DVD player to view our movies. |
| Q: How come you no longer sell Polish books? |
| Many Polish language books are no longer available at Polart, due to low demand. Fortunately, hundreds of books that will not be presented in our print catalog are available at our website. |
| Q: What does "BO" stand for in your confirmation e-mail? |
| It stands for "Back Order", which means that we do not have the product in stock, but as soon as we receive it, it will be shipped to you. We do not charge customers for any products until they are ready to be shipped (except for custom orders). |
| Q: I would like to send a gift to my friend. Will they get an invoice? |
The recipient of your gift will not receive any invoice. The invoice is kept at our office. Thanks to our automated system, we can provide you with an invoice for your gift orders via e-mail. Please keep in mind that in order to receive this confirmation, you must provide us with your current email address.
If you wish to receive a printed copy of your invoice, the charge is $5 per invoice. This charge applies ONLY to "Ship To" and "Gift To" orders. Please call customer service at 1-941-927-8983 to request and pay for your printed invoice. |
| Q: What do I do if I got a damaged or wrong product? |
| Please call customer service at 1-941-927-8983 and explain what happened. We will issue you a "Return Authorization Number", which you should write on the outside of the package. Packages sent to us witout a "Return Authorization Number" visible on the outside will not be accepted, and will be sent back to you unopened. |
| Q: Is it possible to special order products not available in your catalog? |
In most cases, it is possible. You will need to call customer service at 1-941-927-8983 to see if we can get the product for you. Special orders carry extra expenses due to the work necessary to find these products, they must be paid for in advance and take AT LEAST 4-8 weeks to arrive at our warehouse (if not longer).
There are ABSOLUTELY NO RETURNS OR REFUNDS for special order products, no matter what the reason. |
| Q: Is your web site secure for credit card transactions? |
| Yes, our website uses 1024-bit SSL encryption. You can check our security certificate by double-clicking the "golden lock" at the bottom of your internet browser when you enter the CHECKOUT section. |
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